India’s largest airline has been ranked as one of the worst airlines in the world. But is this claim true?
IndiGo controls 60% of India’s airline market, and in 2023, over 100 million people used IndiGo flights.
However, a report was recently published by a company called AirHelp.
This company surveyed over 100 airlines worldwide and ranked them based on three factors:
1. How often their flights are on time.
2. The quality of their service.
3. How well they handle customer complaints.
To determine this, they gathered feedback from people in 54 countries.
In this ranking, IndiGo received a score of just 4.8 out of 10 and was ranked 103rd out of 109 airlines.
IndiGo, however, has challenged this ranking, questioning its credibility.
According to reports, IndiGo receives only 0.2 complaints per 10,000 passengers, making it one of the airlines in India with the fewest complaints.
source
